International Business Etiquette Certification/Train-The-Trainer Group Programme

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Course curriculum

1. Welcome from Tamiko
1. Welcome from Christine
2. Welcome from Magda
3. Welcome from Stéphane
1. Getting Started
2. The Materials
3. Test Your International Business Etiquette Knowledge
4. Assignment 1 – Test Your International Business Etiquette Knowledge
5. Review Your International Business Etiquette Knowledge
6. The Evolution of Etiquette
1. The Polished Global Professional
2. First Impressions and Introduction Protocols
3. Forms of Address and Receiving Lines
4. Assignment 2 – First Impressions & Introductions – Trainer Development
5. Assignment 3 – Gender in the Workplace
1. Business Setup
2. Selling Success
3. Assignment 4 – Selling Success
4. Assignment 5 – Take Action
1. Reading 1
2. Reading 2
1. Creating a Credibility Statement
2. Assignment 6 – Credibility Statement
1. Business Entertaining – Dietary Restrictions
2. Business Entertaining – Seating Precedence
3. Business Entertaining – Trainer Notes
4. Assignment 7 – Seating Precedence
5. Business Entertaining – Invitations
6. Assignment 8 – Invitations
7. Business Entertaining – Local Protocols
8. Assignment 9 – Local Protocols
9. Assignment 10 – Take Action
10. Dining Etiquette – International Dining Etiquette
11. Dining Etiquette – Western Dining Tutorial
12. Dining Etiquette – Dining with Chopsticks
1. Corporate Gift Giving
2. Networking and Relationship Management - Part 1
3. Networking and Relationship Management - Part 2
4. Networking and Relationship Management - Part 3
5. Assignment 11 - Networking
1. Communication
2. Verbal Diplomacy
3. Assignment 12 – Verbal Diplomacy
4. Non-Verbal Communication
5. Public Speaking
6. Assignment 13 – Public Speaking/Self-Introduction
7. Article – HBR Why I’m Sorry Doesn’t Always Translate
1. Styled for Success - Part 1
2. Styled for Success - Part 2
3. Styled for Success - Part 3
4. Styled for Success - Part 4
5. Assignment 14 - Styled for Success
1. Cultural Dimensions
2. What is Your Cultural Orientation?
3. Assignment 15 – What is Your Cultural Orientation?
4. Briefing
5. Intercultural Business Relations: Conflict
6. Assignment 16 – Building the Multicultural Team
7. Assignment 17 – Reflections on Building the Multicultural Team
8. Global Communication Styles – Trainer Notes
9. Assignment 18 – Low Context vs High Context Communication
1. Dining Etiquette in China
2. Dining Etiquette in the Arab Middle East
1. Assignment 19 - Examination Review
1. Assignment 20 – Cross Cultural Presentation
2. Template for International Presentations
3. Utilising ProQuest
1. Marketing – Brand Positioning
2. Marketing – Social Media
3. Financial Management – Developing a Sound Business Model – Part 1
4. Financial Management – Developing a Sound Business Model – Part 2
5. Financial Management – Developing a Sound Business Model – Part 3
6. Pricing Your Programmes

About this course

Free
73 lessons
13 hours of video content

International Business Etiquette Certification/Train-The-Trainer Group Programme

Course curriculum

Welcome

Meet the Team

Let’s Begin

The Polished Global Professional

Business Development

Readings

Business Development

The Polished Global Professional

The Polished Global Professional

The Polished Global Professional

The Polished Global Professional

International Business Success

Trainer Development

Examination Review

Trainer Development

Business Development

About this course