International Business Etiquette Certification/Train-The-Trainer Group Programme

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Course curriculum

1. Welcome from Tamiko
1. Welcome from Christine
2. Welcome from Magda
3. Welcome from Stéphane
1. Getting Started
2. The Materials
3. Test Your International Business Etiquette Knowledge
4. Assignment - Test Your International Business Etiquette Knowledge
5. Review Your International Business Etiquette Knowledge
6. The Evolution of Etiquette
1. The Polished Global Professional
2. First Impressions and Introduction Protocols
3. Forms of Address and Receiving Lines
4. Assignment – Introductions – Trainer Development
5. Assignment – Gender in the Workplace
1. Business Setup
2. Selling Success
3. Assignment - Selling Success
4. Assignment - Take Action
1. Reading 1
2. Reading 2
1. Creating a Credibility Statement
2. Assignment – Credibility Statement
1. Business Entertaining - Dietary Restrictions
2. Business Entertaining – Seating Precedence
3. Business Entertaining - Trainer Notes
4. Assignment -Seating Precedence
5. Business Entertaining – Invitations
6. Assignment – Invitations
7. Business Entertaining – Local Protocols
8. Assignment - Local Protocols
9. Assignment - Take Action
10. Dining Etiquette – International Dining Etiquette
11. Dining Etiquette – Western Dining Tutorial
12. Dining Etiquette - Dining with Chopsticks
1. Corporate Gift Giving
2. Networking and Relationship Management - Part 1
3. Networking and Relationship Management - Part 2
4. Networking and Relationship Management - Part 3
5. Assignment - Networking
1. Communication
2. Verbal Diplomacy
3. Assignment – Verbal Diplomacy
4. Non-Verbal Communication
5. Public Speaking
6. Assignment – Public Speaking/Self-Introduction
7. Article – HBR Why I’m Sorry Doesn’t Always Translate
1. Styled for Success - Part 1
2. Styled for Success - Part 2
3. Styled for Success - Part 3
4. Styled for Success - Part 4
5. Assignment - Styled for Success
1. Cultural Dimensions
2. What is Your Cultural Orientation?
3. Assignment – What is Your Cultural Orientation?
4. Briefing
5. Intercultural Business Relations: Conflict
6. Assignment – Building the Multicultural Team
7. Assignment – Reflections
8. Global Communication Styles – Trainer Notes
9. Assignment – Low Context vs High Context Communication
1. Dining Etiquette in China
2. Dining Etiquette in the Arab Middle East
1. Assignment - Examination Review
1. Assignment – Cross Cultural Presentation
2. Template for International Presentations
3. Utilising ProQuest
1. Marketing – Brand Positioning
2. Marketing – Social Media
3. Financial Management – Developing a Sound Business Model – Part 1
4. Financial Management – Developing a Sound Business Model – Part 2
5. Financial Management – Developing a Sound Business Model – Part 3
6. Pricing Your Programmes
7. Assignment – Review Manual 2

About this course

Free
74 lessons
13 hours of video content

International Business Etiquette Certification/Train-The-Trainer Group Programme

Course curriculum

Welcome

Meet the Team

Let’s Begin

The Polished Global Professional

Business Development

Readings

Business Development

The Polished Global Professional

The Polished Global Professional

The Polished Global Professional

The Polished Global Professional

International Business Success

Trainer Development

Examination Review

Trainer Development

Business Development

About this course