International Business Etiquette Certification/Train-The-Trainer Programme

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Course curriculum

1. Welcome from Tamiko
1. Welcome from Christine
2. Welcome from Magda
3. Welcome from Stéphane
4. Assignment 1 - Personal Introduction
1. Getting Started
2. The Materials
3. Test Your International Business Etiquette Knowledge
4. Assignment 2 - Test Your International Business Etiquette Knowledge
5. Review Your International Business Etiquette Knowledge
6. The Evolution of Etiquette
1. The Polished Global Professional
2. First Impressions and Introduction Protocols
3. Forms of Address and Receiving Lines
4. Assignment 3 – Introductions – Trainer Development
5. Assignment 4 – Gender in the Workplace
1. Business Setup
2. Selling Success
3. Assignment 5 - Selling Success
4. Assignment 6 - Take Action
1. Reading 1
2. Reading 2
1. Module 1 - Completion
1. Business Entertaining - Dietary Restrictions
2. Business Entertaining – Seating Precedence
3. Assignment -Seating Precedence
4. Business Entertaining - Trainer Notes
5. Business Entertaining – Invitations
6. Assignment – Invitations
7. Business Entertaining – Local Protocols
8. Assignment - Local Protocols
9. Assignment - Take Action
10. Dining Etiquette – International Dining Etiquette
11. Dining Etiquette – Western Dining Tutorial
12. Dining Etiquette - Dining with Chopsticks
1. Creating a Credibility Statement
2. Assignment - Credibility Statement
1. Module 2 - Completion
1. Corporate Gift Giving
2. Networking and Relationship Management - Part 1
3. Networking and Relationship Management - Part 2
4. Networking and Relationship Management - Part 3
5. Assignment - Networking
1. Module 3 - Completion
1. Communication
2. Verbal Diplomacy
3. Assignment – Verbal Diplomacy
4. Non-Verbal Communication
5. Public Speaking
6. Assignment – Public Speaking/Self-Introduction
7. Assignment – Communication and Linguistic Diversity
8. Article – HBR Why I’m Sorry Doesn’t Always Translate
1. Module 4 - Completion
1. Styled for Success - Part 1
2. Styled for Success - Part 2
3. Styled for Success - Part 3
4. Styled for Success - Part 4
5. Assignment - Styled for Success
1. Cultural Dimensions
2. What is Your Cultural Orientation?
3. Assignment – What is Your Cultural Orientation?
4. Briefing
5. Intercultural Business Relations: Conflict
6. Assignment – Building the Multicultural Team
7. Intercultural Business Relations: Points of View
8. Intercultural Business Relations: Solution
9. Assignment – Reflections
10. Global Communication Styles – Trainer Notes
11. Assignment – Low Context vs High Context Communication
12. Module 6 - Completion
1. Assignment – Cross Cultural Presentation
2. Template for International Presentations
3. Utilising ProQuest
1. Marketing – Brand Positioning
2. Marketing – Social Media
3. Financial Management – Developing a Sound Business Model – Part 1
4. Financial Management – Developing a Sound Business Model – Part 2
5. Financial Management – Developing a Sound Business Model – Part 3
6. Pricing Your Programmes
7. Assignment – Review Manual 2
8. Assignment – Trainee Mock Presentation
9. Assignment – Examination Review
10. Module 7 - Completion
1. Dining Etiquette in China
2. Dining Etiquette in the Arab Middle East
3. Module 8 - Completion

About this course

Free
86 lessons
13 hours of video content

International Business Etiquette Certification/Train-The-Trainer Programme

Course curriculum

Welcome

Meet the Team

Let’s Begin

The Polished Global Professional

Business Development

Readings

Module 1 - Completion

The Polished Global Professional

Business development

Module 2 - Completion

The Polished Global Professional

Module 3 - Completion

The Polished Global Professional

Module 4 - Completion

The Polished Global Professional

International Business Success

Trainer Development

Business Development

Trainer Development

About this course